Subject: Arabic Language Test - Eslam Mahdi
From: Eslam Mahdi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 11:09:30 -0400

| | Foreign Language Screening Test

Name | Eslam Mahdi    /  (110018) 8309619704    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for sharing your feedback with us
We are sorry for the inconvenience
The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.

We will inform our team to collect the products from the wrong address and deliver it to your current address

Thank you
Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thank you for sharing your feedback with us

We are sorry for delivered you a unsatisfactory order , don’t worry we will do all what it takes to give you satisfaction order .
We will inform our team to solve your problem as soon as possible

Thank you
Customer service

| |