Subject: Tech Support Candidate - Kshitij Sirola Kshitij
From: Kshitij Sirola Kshitij <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 10:51:33 -0400

| | Tech Support Test

Name | Kshitij Sirola Kshitij
E-mail | [email-masked]
Phone Number | (91) 8447381316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam colony, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Cisco AnyConnect VPN, Avaya softphones, MS outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Senior analyst | NA | 20683
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the steps that I'll follow to troubleshoot:
1. I will check whether the internet connection is working fine or not. I will try to access some other website, to figure out whether the issue is with the internet or with some specific site.
2. If the internet is working fine for other websites, I will try to access the affected site in some other device, to check if the issue is with the site's server or with my browser.
3. In case URL starts with http, I will change it to https, because it creates a secure connection this way.
4. I will try to access the website in different browser to rule out the possibility of issue with the browser.
5. I will clear the cache data of the browser and if that doesn't work, I will reset the browser.
6. I will try to access the site in incognito mode/private mode.
7. I will got to the settings of the browser ( Edge ), select "privacy, search and services" and under tracking prevention click on "Exceptions". Click on "add a site" button and add the URL of the site that I am unable to access.
8. I will make sure that the windows firewall is not blocking the access. I will search for firewall in start menu and click on "allow an app through firewall". Then I will select the browser which I am using to access the site.
9. I can also check if it is a DNS issue. I will directly put IP address of the site instead of URL and in case I am able to access that site, then the issue is with DNS.
10. To resolve the DNS issue, I will run flush DNS cache commands in command prompt like:
ipconfig /flushdns.
ipconfig /registerdns
ipconfig /release
ipconfig /renew
NETSH winsock reset catalog
NETSH int ipv4 reset reset.log
NETSH int ipv6 reset reset.log.
11. After running the commands I will restart my device and check again.
12. I will search for devmgmt( device management ) in start menu and check for the update of network adaptors. In case network adaptors are up-to-date, I will disable the adaptors and then re-enable them and restart my device and check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn on my Bluetooth speaker and put it in pairing mode.
2. Then I will go to settings on my phone and tap the Bluetooth option.
3. I will turn on the Bluetooth and out of all the available devices, I will select my speaker.

What according to you makes you a good candidate for customer service or technical support job? | In my current organization I have an excellent record for dealing with the clients and I have got a lot of appreciations from the clients. I try to resolve the issue in first attempt and if possible I also share the resolution steps with the users in case the issue occurred again in the future. I manage EST timezone shift which has the most number of users and haven't received a single escalation yet from the client. I enjoy dealing with the technical issues and always wanted to learn more. Even if our team is not responsible for a specific issue and is escalated further to the concern team, I like to keep a track of that ticket as well, to know more about that issue and how it is resolved.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |