Subject: Arabic Language Test - Aziz Mahmoud
From: Aziz Mahmoud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 09:36:02 -0400

| | Foreign Language Screening Test

Name | Aziz Mahmoud    /  (+91) 9810984902    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Welcome،

Thank you for contacting us.

We apologize for the delay in delivering your order,

We would like to inform you that the delivery team was unable to complete the delivery of your order due to an error in your address registered with us,

Please provide us with the full contact number and address to be updated (house number-street name-neighborhood-city)
Thank you for your cooperation with us.

Please feel free to contact us if you have any further questions.

Your friends,
Support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for reaching out to us and giving us the opportunity to serve you.

We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.

We are looking forward to hear from you soon. Thank you for your help!

Your Friends,
The Support Team

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