Subject: Tech Support Candidate - shubham yadav
From: shubham yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 01:11:27 -0400

| | Tech Support Test

Name | shubham yadav
E-mail | [email-masked]
Phone Number | (91) 9654343940
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 70
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Associate | 10 feb 2022 | 31 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I ill try to see if the internet is working properly and modem/router is connected properly.  I will try to reboot modem/router and try using another browser if issue is still there. I will check if I have previously blocked the website and unblock it. I will change the DNS server and restart computer and hopefully it will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | User needs to power on bluetooth speaker and then go  to phone's settings and go to bluetooth seetings. Then turn on bluetooth and  look for bluetooth's name and pair with it. Enter the passkey if it asks to and click on connect. Now the phone is connected with Speaker to play media on it.
What according to you makes you a good candidate for customer service or technical support job? | I have all the required skills like good communication skills and patience. I am a quick learner and i have been fascinated all my life by technology and i also love to work with people. I am self motivated and give my best to resolve any issue that i face during work. I have the required qualification and knowledge and a very good understanding of human behaviour. I will definitely turn out to be an asset for your company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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