Subject: Daily performance summary for LiveSalesman team for Mar 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 09:05:46 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 50 | 13 | 63
Mohad Kmali | 0 | 4 | 27 | 1 | 32
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 3 | 18 | 1 | 22
Malek Hosan | 1 | 2 | 0 | 0 | 3
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 8 | 4 | 5 | 17
Mohiuddin Lsm | 0 | 2 | 29 | 4 | 35
Naji Shabanh | 0 | 1 | 7 | 7 | 15
Rayan Suliman | 0 | 4 | 11 | 4 | 19
Thikra Alhazazi | 0 | 2 | 0 | 0 | 2
Abdullah Abuthnain | 0 | 0 | 51 | 6 | 57
Abdullah Otaibi | 0 | 0 | 19 | 2 | 21
Doaa Almutawa | 0 | 0 | 50 | 11 | 61
Faisal Abdullah | 0 | 0 | 44 | 9 | 53
Jaber Almarri | 0 | 0 | 37 | 12 | 49
Khaled Sufian | 0 | 0 | 3 | 3 | 6
Sultan Motawa | 0 | 0 | 31 | 2 | 33
Grand Total | 1 | 26 | 381 | 80 | 488

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 80
| Delivery Related | (blank) | 10
| | Damage during delivery | 1
| | Day of Delivery - Status | 13
| | Delayed Delivery (Furniture) | 5
| | Delivery Status | 41
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 2
| | Refunds after Return | 2
Customer Services Total | | | 164
No Answer | (blank) | (blank) | 5
| No Answer | No Answer | 3
No Answer Total | | | 8
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 26
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Return Policy | 2
| Product Related | (blank) | 4
| | Product Specification | 5
PreSales Total | | | 46
Grand Total | | | 218

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Grand Total | 0 | 1 | 0 | 1 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 3 | 4 | 9 | 3 | 12 | 31
Ali hazzaa | 5 | 10 | 9 | 8 | 10 | 19 | 61
Naji Shabanh | 11 | 3 | 2 | 1 | 2 | 7 | 26
Malek Hosan | 9 | 3 | 5 | 6 | 2 | 7 | 32
Mohiuddin Lsm | 12 | 4 | 3 | 1 | 3 | 7 | 30
Rayan Suliman | 7 | 1 | 0 | 0 | 1 | 2 | 11
Doaa Almutawa | 9 | 2 | 13 | 7 | 9 | 7 | 47
Asma Alotaibi | 6 | 9 | 13 | 4 | 6 | 7 | 45
Jaber Almarri | 22 | 0 | 0 | 0 | 0 | 1 | 23
Alhamzi Mohammed | 1 | 0 | 1 | 0 | 0 | 1 | 3
Abdullah Abuthnain | 10 | 0 | 1 | 0 | 1 | 0 | 12
Abdallah Ahemad | 15 | 2 | 2 | 0 | 1 | 0 | 20
Ali Ibraheem | 7 | 0 | 1 | 1 | 1 | 0 | 10
Mohad Kmali | 7 | 2 | 2 | 1 | 0 | 0 | 12
Faisal Abdullah | 9 | 3 | 0 | 1 | 0 | 0 | 13
! Hassan Saeed | 0 | 0 | 2 | 3 | 0 | 0 | 5
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 4 | 0 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 140 | 42 | 58 | 42 | 39 | 70 | 391

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 2 | 1 | 1 | 0 | 0 | 2 | 6
Asma Alotaibi | 0 | 0 | 0 | 1 | 1 | 2 | 4
Malek Hosan | 2 | 0 | 0 | 1 | 0 | 4 | 7
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 1 | 2
Naji Shabanh | 1 | 0 | 1 | 1 | 0 | 1 | 4
Doaa Almutawa | 7 | 0 | 1 | 1 | 0 | 2 | 11
Rayan Suliman | 3 | 0 | 0 | 0 | 0 | 1 | 4
Hasan Nour | 1 | 2 | 2 | 0 | 1 | 0 | 6
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 6 | 0 | 0 | 0 | 1 | 0 | 7
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 3 | 5 | 4 | 4 | 13 | 56

Please feel free to reach out for any further clarifications.