Subject: Arabic Language Test - Yazan Ghannam
From: Yazan Ghannam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 17:03:07 -0400

| | Foreign Language Screening Test

Name | Yazan Ghannam    /  (+91) 9638039986    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Consumer, Thank you for contacting us.
Sorry that the product did not deliver at the expected time. Knowing that we have sent the order on the same day, but the delay was caused by a problem with the courier company's address.
We will contact the courier company to update the address and deliver the order as soon as possible.
If you have any inquiries, please do not hesitate to contact us.
With best wishes, Customer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Consumer, Thank you for contacting us.
Sorry that the product did not deliver at the expected time. Knowing that we have sent the order on the same day, but the delay was caused by a problem with the courier company's address.
We will contact the courier company to update the address and deliver the order as soon as possible.
If you have any inquiries, please do not hesitate to contact us.
With best wishes, Customer service representative.

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