Subject: Tech Support Candidate - Kumkum Pandey
From: Kumkum Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 12:17:02 -0400

| | Tech Support Test

Name | Kumkum Pandey
E-mail | [email-masked]
Phone Number | (91) 7678613191
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
SME: Team management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vprotect India powered by sis | SME: Shift incharge | once I get the offer letter after that will resign from this company |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connection
2.still not resolve then save the data of my computer and re-start my device.
3.still not resolve then check the website is down for everybody or only in my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen
2- Go : settings nd hold the blutooth options
3- Check device pair is available or not if not available then pair new device and refresh
4-Tap the name of the blutooth device which want to pair
5-connect and using

What according to you makes you a good candidate for customer service or technical support job?

1- Good details and knowledge about the product and services.
2- Good communication skills.
3-Patience to listen customer.
4-Good sense of humour.
5-Customer focus skills.
6- Professional skills.
7- Multitasking skills.
8- Data entry skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |