Subject: Tech Support Candidate - Manish Jain
From: Manish Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 12:11:53 -0400

| | Tech Support Test

Name | Manish Jain
E-mail | [email-masked]
Phone Number | (011) 9654774702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini Sector-24
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hike Care Inc | Technical Support Executive | March 18, 2022 |
Previous Employer 1 | Pcmatico | Technical Support Executive | August 2019 |
Previous Employer 2 | Humanities Dimension Software | Technical Support Executive | December 2018 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check website on alternate browser. Also check the proxy settings to confirm it is not blocking the access to the website.
2. Will check the computer date and time to check it's synchronisation with website.
3. Will try to disable anti virus/windows firewall temporarily to check whether it is blocking the website or not.
4. Will try to ping the website name and IP address from command prompt to check it is getting reply or not, to confirm the issue is not with dns settings
Also try the global dns to check the website is opening or not with it.
5. Will try to power cycle the router to check the website is opening up or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the Bluetooth on the mobile phone. Confirm it is discovereable by Bluetooth speaker.
2. Enable the Bluetooth on the Bluetooth speaker.
3. Pairing the devices on both devices to confirm its connection with each other.

What according to you makes you a good candidate for customer service or technical support job? | An expertise of more than 6 years in providing technical support to international customers on all types of issues pertaining to Windows and Mac platforms makes me the right candidate to fit fir this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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