Subject: Arabic Language Test - Abdul Kalam Azad Mk
From: Abdul Kalam Azad Mk <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 11:57:57 -0400

| | Foreign Language Screening Test

Name | Abdul Kalam Azad Mk    /  (+91) 8848190990    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From, (name and address )
Ref… Date…
To, M\S……
…………..
Gentlemen,
With reference to your order dated ….. we greatly regret to inform you
that the the order you purchased is not available for delivery , as a seller, I can only ship to the address that is provided to us . I checked the tracking number and it shows that the package has not been delivered to the address you provided. And it appears to be a wrong address. So we request you to provide a your valid address because you are unable to get the order from the address your order. , I’m happy to recreate your order. When reordering, Please let me know if I can help in any other way.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul

Thank you for contacting us for the enclosed matter below. First, we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied with the delivered product and we assure you that your complaint will be handled strictly and seriously. We take full responsibility for the error and we guarantee that such incidents will not occur in the future.
As per your request, the unit will be replaced with new one and it will be delivered with in a week.

We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

Yours sincerely,

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