Subject: Tech Support Candidate - Aqib Siddiqui
From: Aqib Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 11:53:04 -0400

| | Tech Support Test

Name | Aqib Siddiqui
E-mail | [email-masked]
Phone Number | (91) 7985758649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if you see a Suspected Attack Site or Suspected Web Forgery!" warning, Firefox has blocked access to the website you're visiting to protect you from malware or web forgery (phishing). For more information, see Phishing and Malware Protection (Mozilla.org).
Offline mode - if you see a message about offline mode, you may have set Firefox not to use your network connection. Make sure your computer has a network connection and then:
Click File in the Menu bar (you can press and release the Alt key to temporarily show the Menu bar), then make sure Work offline is unchecked.
The page isn't redirecting properly - this problem can be caused by problems with cookies. See Websites say cookies are blocked - Unblock them for more information.
If you get a File not found error, try the troubleshooting steps in these articles:
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Troubleshoot Firefox issues caused by malware

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

1- Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.
"For Technical support job key skill"
Must have a strong characteristic and spirit for good and sound customer service. He/she should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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