Subject: Note Added - [#5268] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 14 Mar 2022 15:07:00 +0000

Hi ,    Julie Schumann added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268    Subject:  Virtual App Support - Les Mills   Requester: Yvonne van den tweel    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">Hi there, </div>
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<div dir="ltr">Yes this is a known issue, the same issue we've been working with for a while now. Has the partner told you which iOS they are on, and which App version? If it is the latest, then please instruct them to schedule a class on the Scheduler, and instead of running a diagnostics, tell us if the class appeared on the App, but a sync event is not being reported in the Scheduler. Also, how many studios is this impacting at their location?</div>
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<div dir="ltr">I'll add them to the list of impacted customers once I have the above. </div>
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<div dir="ltr">Thanks!</div>
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