Subject: Tech Support Candidate - MITHLESH KUMAR
From: MITHLESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 10:52:04 -0400

| | Tech Support Test

Name | MITHLESH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9911677657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Troubleshooting, installing and configuring MS Outlook, Network connectivity (LAN) issues,Understanding DNS and DHCP server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM limited | Process Executive | NA | 18586
Previous Employer 1 | Wipro Limited (Progressive Infovision Private Limited) | DL2 | 08 June 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check System internet Connection (and Other Sites)
2. Check Correct URL of website.
3. Check firewall and proxy setting.
4. Enable/Disable Add-Ons setting.
5. Check DNS setting with domain.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as "Connected".

What according to you makes you a good candidate for customer service or technical support job?

1.Positive Attitude with communication skills,
2.Problem-solving skills,
3.Passion for customer service,
4.capable of delivering excellent results,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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