Subject: Fw: LSM manpower bifurcation
From: Saurabh Dadu <[email-masked]>
To: Syed Attaullah <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 14 Mar 2022 13:56:51 +0000

Send me this data for HB KSA now

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Hasan Razakhan <[email-masked]>
Sent: 14 March 2022 6:57 PM
To: Yahia Taha <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: RE: LSM manpower bifurcation

@Saurabh Dadu<mailto:[email-masked]> – We are trying to understand resource consumption for each channel.

Out of total manpower how many are handling each channel of customer communication, No of staff assigned to handle Facebook.

Thanks & Regards

Hasan Raza Khan

Inventory Controller

Home Box - KSA

Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Yahia Taha <[email-masked]>
Sent: Monday, March 14, 2022 4:09 PM
To: Saurabh Dadu <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>
Subject: RE: LSM manpower bifurcation

Dear Saurabh,

I have checked attached file however still resources consumption (who is doing what) not clear for me.

@Hasan Razakhan<mailto:[email-masked]> please advise.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 9, 2022 8:06 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: Fw: LSM manpower bifurcation

External email sender, please take precaution.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 09 March 2022 5:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM manpower bifurcation

Hi Sir,

Please find the attached report.

Regards,
Ashish Dabral

________________________________

From: "saurabh" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 9, 2022 4:18:25 PM
Subject: Fw: LSM manpower bifurcation

Hi Ashish

Please send me this report for KSA HB as requested by Yahia

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: 06 March 2022 5:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: LSM manpower bifurcation

Dear Saurabh,

Please share your team bifurcation in below sheet, need to understand the activity and the resources consumed against.

Please note that the same is requested by my management as renewing the contract is challenging without mentioned data.

In addition, I would appreciate if you share daily, weekly, and monthly report for each social media platform as below

  1.  Tickets volume for each platform.
  2.  Ticket type (complaint , query, or request)
  3.  Complaint type as below

o    Damage delivery

o    Missing \wrong items

o    Delay delivery

o    Delay refund

o    Content issue

o    Maintenance & warranty

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com