Subject: Tech Support Candidate - Sakshi Srivastava
From: Sakshi Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 07:25:53 -0400

| | Tech Support Test

Name | Sakshi Srivastava
E-mail | [email-masked]
Phone Number | (91) 7991379750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur, UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iopex technologies | System Engineer | 31/12/2021 | 42,000-47,000
Previous Employer 1 | Ip solution | Trainee network engineer | 15/07/2021 | 18,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check whether this is the only site I am unable to reach or its happening with every website. If it is concerning only one particular website then flushing the dns would be my next approach by following a command as
Ipconfig /flushing it would remove all the cache.
Secondly if I am not able to open all the websites and would we receiving a 404 error or internet not available then Firstly I would go in cmd and try to ping the domain name as
Ping (site name) if it's reaching then we could confirm that the dns is doing its job.
If it's not then Firstly we could try to ping the global Google dns 8.8.8.8 whether it's reaching or not if it is then there is no problem with dns and we could focus our attention on the h/w  for checking this or for checking our nic card we would try to ping our local host as
Ping localhost or
Ping 127.0.0.1
If it's experiencing a packet loss then it might be a h/ w issue as well indicating bad wiring faulty cables as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth device or the speakers.
Make sure that your mobile Bluetooth is also open for the pairing.
Try to scan the avaliable connections from your mobile
Tap on the required device once you encounter that.

What according to you makes you a good candidate for customer service or technical support job? | According to me owing the incidents of my customer to satisfying them with an answer is what customer service all about. Your customer should feel relaxed that you are handling the ticket and would provide him the resolution within the SLA's
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |