Subject: Tech Support Candidate - Mohit Joshi
From: Mohit Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 02:41:54 -0400

| | Tech Support Test

Name | Mohit Joshi
E-mail | [email-masked]
Phone Number | (110088) 7011894990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Cloud technical support | 10/01/2022 | 33517
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page.
Make sure JavaScript is enabled.
Make sure Cookies are enabled.
Clear your cache and cookies.
Make sure your web browser is up to date.
Restart your web browser and check.
Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable Bluetooth of speaker.
Open Bluetooth of mobile phone.
Try to find speaker Bluetooth name in mobile.
Hit the Bluetooth name on phone and pair it with speakers.

What according to you makes you a good candidate for customer service or technical support job? | I love to interact with people and solve their problems
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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