Subject: Tech Support Candidate - Saikat Paul Chowdhury
From: Saikat Paul Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 02:39:55 -0400

| | Tech Support Test

Name | Saikat Paul Chowdhury
E-mail | [email-masked]
Phone Number | (+91) 6295250331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reboot Marketing | Project Manager | february 2022 | stipend
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i need  to see if the problem is on my end or theirs end then i need to disable add-ons and other interfering software, or check another browser or incognito window. After this i need to fix my Dns(Domain Name System)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First of all i need to swipe down from the top or below of the screen
2.Touch and hold the bluetooth at the same time i need to on the bluetooth of my speaker
3.Then i need to tap pair new device if i don't find there then i need to go through under"Available Devices"
4.Tap the name of the bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job? | I think i am good in my skils and very much honest about my work.I am very much hardworking and discipline in my work.I have an experience of leading a group during my internship period which helped me to make my communication skills better.I am looking for an opportunity to showcase my skils,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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