Subject: Tech Support Candidate - Mohit Kunar
From: Mohit Kunar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 02:36:51 -0400

| | Tech Support Test

Name | Mohit Kunar
E-mail | [email-masked]
Phone Number | (0) 8750735317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flymate Pvt Ltd | Sr. Design Engineer | 31st May, 2021 | 54000
Previous Employer 1 | A-Set Robotics | Mechanical Design Engineer | 15th June, 2018 | 34000
Previous Employer 2 | Educadd learning solution | Mechanical Design Ebgineer | April, 2017 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will refresh the web page.
2. I will check if the website source is right.
3. I will make sure that computer firewall or anti-virus is not blocking the website.
4. I will clear the cookies and cache from the website browser.
5. If problem doesn't solve then I will open the website in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open phone setting app.
2. Open connection and turn Bluetooth switch on.
3. Click on Bluetooth and look for available devices.
4. Look for Bluetooth speaker name on the list ( Make sure Bluetooth speaker is in pairing mode)
5. Click on speaker name to connect it. When done, It will show that speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I believe patience and effective communication are the important skills while providing good customer service. I have both of them. I enjoy listening to people and offering help to them. Being a technical guy, I understand technology very fast.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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