Subject: Tech Support Candidate - Vivek Mishra
From: Vivek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 01:52:04 -0400

| | Tech Support Test

Name | Vivek Mishra
E-mail | [email-masked]
Phone Number | (91) 9724841352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur Rajasthan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If any error occur while opening the website, first we'll check and try loading some other websites. If the error occur for the same too, then we will check if our WiFi is still connected with the laptop/pc. If your laptop/pc is still connected to the wifi and yet facing the same issue then check if there's any time limit to your wifi. If problem doesn't resolve after this, then try to restart your pc. Also check if that website is not down and working properly on your phone, tablet or any other device.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Turn on your speaker 2. Turn on Bluetooth in your mobile. 3. Search for your speaker name in your phone. 4. Tap on speaker name and click on connect.
What according to you makes you a good candidate for customer service or technical support job? | I want to work in technical support because it combines 2 things that I love technology and troubleshooting problems. I've always loved understanding how technology works and also love working with people. hence I am motivated by the idea of using my technical knowledge to help people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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