Subject: Daily performance summary for LiveSalesman team for Mar 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 10 | 39 | 6 | 55
Malek Hosan | 0 | 0 | 9 | 2 | 11
Doaa Almutawa | 0 | 8 | 37 | 9 | 54
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Abdullah Otaibi | 0 | 1 | 17 | 4 | 22
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 9 | 16 | 7 | 32
Rayan Suliman | 0 | 4 | 10 | 6 | 20
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Thikra Alhazazi | 0 | 2 | 0 | 0 | 2
Abdallah Ahemad | 0 | 0 | 21 | 3 | 24
Abdullah Abuthnain | 0 | 0 | 76 | 8 | 84
Ali Ibraheem | 0 | 0 | 34 | 6 | 40
Faisal Abdullah | 0 | 0 | 54 | 5 | 59
Jaber Almarri | 0 | 0 | 40 | 16 | 56
Khaled Sufian | 0 | 0 | 1 | 1 | 2
Naji Shabanh | 0 | 0 | 5 | 2 | 7
Sultan Motawa | 0 | 0 | 22 | 4 | 26
Grand Total | 0 | 42 | 381 | 80 | 503

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 92
| Delivery Related | (blank) | 6
| | Day of Delivery - Status | 1
| | Delivery Status | 30
| | Missing items\parts | 4
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 142
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
| | No Answer | 4
No Answer Total | | | 6
PreSales | (blank) | (blank) | 9
| Other Enquiry | (blank) | 1
| | Offers | 24
| | Payment Methods | 1
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 5
| | Product Specification | 3
PreSales Total | | | 46
Grand Total | | | 194

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 1 | 1 | 0 | 0 | 3
Grand Total | 1 | 0 | 1 | 1 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 9 | 12 | 8 | 4 | 21 | 55
Ali hazzaa | 1 | 7 | 6 | 5 | 9 | 15 | 43
Naji Shabanh | 9 | 5 | 0 | 3 | 2 | 7 | 26
Malek Hosan | 3 | 3 | 6 | 5 | 6 | 8 | 31
Mohiuddin Lsm | 18 | 7 | 4 | 2 | 8 | 7 | 46
Rayan Suliman | 11 | 1 | 1 | 0 | 1 | 5 | 19
Doaa Almutawa | 7 | 9 | 16 | 13 | 7 | 10 | 62
Asma Alotaibi | 11 | 19 | 5 | 6 | 8 | 5 | 54
Jaber Almarri | 18 | 1 | 0 | 1 | 0 | 1 | 21
Alhamzi Mohammed | 1 | 1 | 1 | 0 | 0 | 1 | 4
Faisal Abdullah | 6 | 2 | 0 | 2 | 2 | 1 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 0 | 0 | 0 | 1 | 1 | 1 | 3
Abdullah Abuthnain | 6 | 1 | 1 | 0 | 2 | 0 | 10
Khaled Sufian | 4 | 0 | 0 | 1 | 1 | 0 | 6
Abdallah Ahemad | 5 | 1 | 1 | 1 | 1 | 0 | 9
Ali Ibraheem | 10 | 1 | 5 | 1 | 1 | 0 | 18
Mohad Kmali | 8 | 2 | 3 | 3 | 0 | 0 | 16
! Hassan Saeed | 0 | 0 | 3 | 6 | 0 | 0 | 9
Sultan Motawa | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 128 | 69 | 64 | 58 | 53 | 83 | 455

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 4 | 0 | 1 | 1 | 0 | 2 | 8
Asma Alotaibi | 0 | 0 | 0 | 1 | 1 | 2 | 4
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 3 | 5
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 1 | 0 | 0 | 1 | 0 | 1 | 3
Doaa Almutawa | 9 | 1 | 1 | 1 | 0 | 3 | 15
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 3 | 4 | 1 | 1 | 1 | 0 | 10
Alhamzi Mohammed | 6 | 0 | 0 | 0 | 1 | 0 | 7
Mohad Kmali | 4 | 0 | 0 | 0 | 1 | 0 | 5
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Thikra Alhazazi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 5 | 3 | 5 | 5 | 13 | 65

Please feel free to reach out for any further clarifications.