Subject: Daily performance summary for LiveSalesman team for Mar 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 22 | 4 | 22 | 0 | 1 | 49
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 1 | 1 | 0 | 0 | 5
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 20 | 1 | 10 | 0 | 8 | 39
Alhamzi Mohammed | 0 | 2 | 4 | 0 | 0 | 6
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 23 | 0 | 6 | 29
Abu Sufian | 0 | 6 | 46 | 0 | 0 | 52
Ankit Kumar | 0 | 3 | 25 | 0 | 0 | 28
Aws Adra | 0 | 2 | 57 | 0 | 0 | 59
Waseem Ahemad . Khan | 0 | 1 | 12 | 0 | 5 | 18
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Thikra Alhazazi | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 45 | 20 | 200 | 0 | 20 | 285

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Delayed Delivery (HH) | 2
| | Delivery Status | 30
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Delay collection | 1
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 52
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| Product Related | (blank) | 1
| | Product Specification | 76
PreSales Total | | | 79
Grand Total | | | 136

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 1 | 1 | 1 | 1 | 1 | 5
Jok Kuol | 12 | 4 | 2 | 1 | 0 | 0 | 19
Mohammed Ali | 4 | 0 | 0 | 1 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 10 | 9 | 5 | 0 | 0 | 0 | 24
Ankit Kumar | 0 | 2 | 1 | 0 | 0 | 0 | 3
Malek Hosan | 4 | 2 | 2 | 0 | 0 | 0 | 8
Syed Ataullah | 0 | 0 | 6 | 0 | 0 | 0 | 6
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 18 | 17 | 3 | 1 | 1 | 71

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 1 | 1 | 2 | 1 | 13 | 20
Alhamzi Mohammed | 1 | 5 | 1 | 5 | 0 | 8 | 20
Ahmed Omer | 8 | 6 | 1 | 3 | 2 | 8 | 28
Waseem Ahemad . Khan | 3 | 5 | 0 | 0 | 7 | 7 | 22
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 1 | 0 | 0 | 3 | 9
Abu Sufian | 10 | 1 | 0 | 2 | 5 | 10 | 28
Mohammed Ali | 1 | 0 | 1 | 0 | 2 | 3 | 7
Raghwendra Pratap Singh | 1 | 0 | 0 | 1 | 1 | 0 | 3
Aws Adra | 9 | 1 | 0 | 0 | 2 | 0 | 12
Grand Total | 40 | 21 | 5 | 13 | 20 | 53 | 152

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 0 | 1 | 0 | 0 | 8 | 14
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 2 | 0 | 0 | 1 | 2 | 8
Alhamzi Mohammed | 3 | 0 | 0 | 1 | 0 | 4 | 8
Ahmed Omer | 0 | 0 | 1 | 0 | 0 | 1 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 3 | 0 | 0 | 1 | 0 | 2 | 6
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 3 | 3
Raghwendra Pratap Singh | 2 | 1 | 0 | 0 | 0 | 1 | 4
Seeta Kunwar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 16 | 3 | 3 | 2 | 2 | 23 | 49

Please feel free to reach out for any further clarifications.