Subject: Assigned to Group - content downloads have failed
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 14 Mar 2022 02:20:44 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  content downloads have failed Edit - Updated subject

From: victoria wood-bradley
Sent: 14 March 2022 12:19
To: [email-masked]
Cc: Jasmine Bourchier <[email-masked]>; Michelle Fong <[email-masked]>; [email-masked]
Subject: RE: Launch support for Raw Fitness Badu (245510) Virtual Programs

Hi there ([email-masked]<mailto:[email-masked]>)

I have noticed that as of 10.3.22 all of the content on my virtual les mills ipad disappeared (I had all downloads prior to this).

I was advised (see previous email) to check in Virtual Scheduler for any class's, and as a result consulted the help pages on https://lesmillsvirtualapp.freshdesk.com/en/support/search?term=download as below

  1.  My content downloads have failed. What should I do? Print Modified on: Tue, 24 Nov, 2020 at 12:58 PM

I have run the diagnostics test confirming internet connection, available storage, force closing the App, hot spotting iPad to mobile device - none have been successful.

I have raised the attached support ticket and attempted to register for the support portal but I am not authorise.
Your prompt assistance is very appreciated in this matter.

Victoria Wood-Bradley
0497502773
RAW Fitness Badu
[Logo  Description automatically generated]

From: Michelle Fong <[email-masked]<mailto:[email-masked]>>
Sent: 10 March 2022 17:17
To: victoria wood-bradley <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Subject: Re: Launch support for Raw Fitness Badu (245510) Virtual Programs

Hi Victoria

Thanks for your email.

Can you also check in your Virtual Scheduler if there are all the other Core versions in 30 min and 45 in available?

Schedule a class and see if it syncs to your iPad.

For further assistance, please go to https://lesmillsvirtualapp.freshdesk.com/en/support/home<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fhome&data=04%7C01%7C%7C8b891558d5524635b45908da02660133%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637824934389029085%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=8n%2BMECw0Pjmc6SgubV3JPqIIsGKigkVbwXfOPYZoHHE%3D&reserved=0> and log onto a support ticket or this this email address
[email-masked]<mailto:[email-masked]>

Thanks
Best Regards,

Michelle Fong | Launch Coach - LMAP

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>
Wisma E&C, Unit 8.02, Level 8, Lorong Dungun Kiri,

Damansara Heights, 50490 Kuala Lumpur, Malaysia
tel +61 2 6215 8118 (Calls for Australia)

     +6 012 380 3626 (Whatsapp) | www.lesmills.com.au<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com.au%2F&data=04%7C01%7C%7C8b891558d5524635b45908da02660133%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637824934389029085%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Fq63162HINAm9Y831b%2FMaE9Kds8%2F%2FoAwctW5CEx5cF4%3D&reserved=0>

2022 Les Mills Events Calendar (including Workshop, Music Release, and Virtual Content Dates
AUS: https://lesmills.com.au/calendar/AUS-2022<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmills.com.au%2Fcalendar%2FAUS-2022&data=04%7C01%7C%7C8b891558d5524635b45908da02660133%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637824934389029085%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=oFj2584YsX8OUAKiWqnpRiEHT1McPSf8JAJIVNm%2FOLE%3D&reserved=0>
SEA: https://lesmills.com.au/calendar/SEA-2022<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmills.com.au%2Fcalendar%2FSEA-2022&data=04%7C01%7C%7C8b891558d5524635b45908da02660133%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637824934389029085%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=lYFVwm1yT1cf%2FHmDhGEVHDUju%2B4aD1XiHG1gS3ZJcuE%3D&reserved=0>

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From: victoria wood-bradley <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 10, 2022 3:11 PM
To: Michelle Fong <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Cc: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>; Shared Folders <[email-masked]<mailto:[email-masked]>>
Subject: RE: Launch support for Raw Fitness Badu (245510) Virtual Programs

Hi there

Please advise the best contact to request assistance.

I logged into Less Mills virtual class on our device and was unable to load any Core except the beginner version (could load 10+ versions last week) see pic attached.

Victoria Wood-Bradley

0497502773

RAW Fitness Badu

[Logo  Description automatically generated]

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5351