Subject: Daily performance summary for LiveSalesman team for Mar 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Mar 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 4 | 4 | 20 | 0 | 10 | 38
Raghwendra Pratap Singh | 0 | 1 | 33 | 0 | 0 | 34
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 12 | 0 | 0 | 0 | 0 | 12
Mohammed Ali | 8 | 0 | 14 | 0 | 8 | 30
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 4 | 0 | 2 | 14
Abu Sufian | 0 | 11 | 45 | 0 | 0 | 56
Ahmed Omer | 0 | 8 | 28 | 0 | 0 | 36
Aws Adra | 0 | 9 | 23 | 0 | 0 | 32
Waseem Ahemad . Khan | 0 | 2 | 13 | 0 | 2 | 17
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 35 | 180 | 0 | 23 | 270

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 6
| | Delivery Status | 34
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
Customer Services Total | | | 63
Mattress Related | Post-Sales | Comfort | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 6
| | Promo Code | 2
| | Store Availability | 5
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | (blank) | 2
| | Pricing | 1
| | Product Specification | 40
PreSales Total | | | 62
Grand Total | | | 132

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 2 | 0 | 1 | 1 | 1 | 5
Jok Kuol | 15 | 3 | 0 | 1 | 0 | 0 | 19
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 9 | 7 | 1 | 0 | 0 | 0 | 17
Ankit Kumar | 1 | 2 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 4 | 4 | 0 | 0 | 0 | 0 | 8
Syed Ataullah | 0 | 6 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 24 | 2 | 2 | 1 | 1 | 61

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 1 | 1 | 2 | 1 | 14 | 20
Alhamzi Mohammed | 4 | 2 | 1 | 5 | 3 | 8 | 23
Ahmed Omer | 13 | 5 | 2 | 5 | 0 | 10 | 35
Waseem Ahemad . Khan | 7 | 3 | 1 | 2 | 7 | 7 | 27
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 3 | 7
Abu Sufian | 10 | 0 | 2 | 0 | 5 | 10 | 27
Mohammed Ali | 0 | 1 | 0 | 0 | 3 | 3 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 2 | 1 | 1 | 0 | 1 | 0 | 5
Aws Adra | 9 | 2 | 1 | 3 | 0 | 0 | 15
Grand Total | 52 | 15 | 10 | 17 | 20 | 57 | 171

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 1 | 0 | 1 | 0 | 9 | 13
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 2 | 0 | 0 | 1 | 3 | 9
Alhamzi Mohammed | 4 | 1 | 0 | 1 | 0 | 4 | 10
Ahmed Omer | 1 | 0 | 1 | 1 | 0 | 1 | 4
Ankit Kumar | 1 | 1 | 0 | 0 | 0 | 3 | 5
Jok Kuol | 4 | 0 | 0 | 1 | 0 | 2 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 3 | 4
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 1 | 2
Seeta Kunwar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 16 | 5 | 2 | 6 | 1 | 27 | 57

Please feel free to reach out for any further clarifications.