Subject: English Language Test - Muhammed Shibin T
From: Muhammed Shibin T <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 21:47:23 -0500

| | Foreign Language Screening Test

Name | Muhammed Shibin T    /  (+91) 8593818358    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Ma'am ,

This is from babyshop.com.We have a courier for you that you have purchased from us .We tried to reach at your location that you have provided to give you the ordered handbag , unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again and call on 56789 to pick your order.
Sorry for the inconvenience.
Thanks for shopping with babyshop.com and have a good day.

Akash.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul ,

This is from Homebox Team , we have received your email about your last purchase from us. Sorry for the inconveniences . No need to worry about that , our company is providing replacement for all accessories within 15 days. So you can replace the item today itself. All you need to do is go to our Homeboxteam.com website and replace your order.
Our delivery executive will contact you within 24 hour. Make sure you have included all the accessories and tags of the product inside the box.
If you have any queries or doubts about this , kindly contact 567890.
Thank you. Have a blessed day ahead

Arun.

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