Subject: Arabic Language Test - Abdul Qadir
From: Abdul Qadir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 10:59:45 -0500

| | Foreign Language Screening Test

Name | Abdul Qadir    /  (+91) 8090509331    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Greetings from babyshop.com,

We extremely apologize for the inconvenience caused by us. As I checked the order history it was shipped from our side 14 days ago. The delivery boy tried to contact you but unfortunately he was unable to find your location as wrong address was given. Please check your address properly and provide us a new address. We will update it to our currier partner. The shipment will be delivered as soon as possible.
Let me know if there is anything else that I can help you.

Thank you for choosing babyshop.com,
Customer Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from Homebox Team,

We are sorry to hear this from you. We will send our executive to your address tomorrow to assess the condition of your TV Cabinet. If it falls under our replacement policy then we will surely replace the item. Let us tell you just for your kind information that electronic appliances don't come under our return policy, it only can be replaced if there is any genuine reason.

Thank you for contacting us, feel free to contact us again if there is any query.
Homebox Team.

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