Subject: Tech Support Candidate - Edwin Kullu
From: Edwin Kullu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 09:12:56 -0500

| | Tech Support Test

Name | Edwin Kullu
E-mail | [email-masked]
Phone Number | (91) 8084832676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Barclays | Process associate | Dec 2020 | 19000 CTC
Previous Employer 2 | Tech Mahindra | CSA | Nov 2019 | 13000 CTC

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check what error massage is displaying on screen.after that I will solve the problem according to error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the Bluetooth speaker.
Then press mode button on the speaker.
Then I have to open the Bluetooth connectivity in mobile then search Bluetooth connectivity from mobile and after discover conection will pair with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | First I will say that everything comes from experience. and customer support is best for the success in life and also gain some experience from the organisation .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |