Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 05:41:45 -0500

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (+91) 8507636170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Madhu Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Websites and Softwares

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check if other websites are opening or only NDTV websites are not opening. If no other websites are loading such as NDTV it can be a network issue or Wi-Fi issue or it might be happening because of Static IP allocation. I'll set that to automatic or find an Ip which is not allocated to any other networking device and I'll allocate that. If that fixes the issue that's fine then I'll also flush DNS. This should fix the issue or there might be a problem from the ISP. Other then that I'll also reset browser network setting to default. If this is happening to only NDTV website It might be because of your Geolocation as some sites are available for some areas only or It might be because of your ISP has blocked the site(you can communicate with your ISP about that). And if other websites are opening and NDTV is not, It might be because NDTV server is down for maintenance or for any other reason.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth on your phone by clicking on the Bluetooth button option from your notification drop down menu and click on scan. After that click on Bluetooth pairing button on your Bluetooth speaker. After that check your phone for scanned Bluetooth devices If it is showing the name of your Bluetooth device click on the name of the device and click connect/pair. After this your device should show the connected status on your status bar and your Bluetooth device also should show connection status. Try playing some music. If it worked Enjoy.
What according to you makes you a good candidate for customer service or technical support job? | For a good candidate for customer service or technical support job is you communication skills, attitude and aptitude for problem solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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