Subject: Tech Support Candidate - sidharth kumar
From: sidharth kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 04:10:15 -0500

| | Tech Support Test

Name | sidharth kumar
E-mail | [email-masked]
Phone Number | (110074) 7545930714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | chattarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N A | | |
Previous Employer 1 | N A | | |
Previous Employer 2 | N A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2. Open your browser. In the address bar at the top, type in , then push Enter or Return on main page.

3. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to open Bluetooth in mobile phone also need to powered on Bluetooth speaker then we will search according to device name then connect
What according to you makes you a good candidate for customer service or technical support job? | Its nee to provide best support to customer according to customer problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |