Subject: Tech Support Candidate - yatender yadav
From: yatender yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 03:59:46 -0500

| | Tech Support Test

Name | yatender yadav
E-mail | [email-masked]
Phone Number | (122015) 8448337169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gurgaon sector:22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DHANI LOAN AND SERVICES | CCE | WORKING | 21050
Previous Employer 1 | HERO MOTO CORP | BACK OFFICE | 30/04/2021 | 13500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | IN THIS STIUATION I M FACING NETWROK ISSUE.SO, I WILL CHECK MY NETWROK CONNECTION WHETEHER IT IS WIFI OE LAN NETWORK CONNECTION.IF I M USING LAN THEN I WILL CHECK THE CONNECTION AT PORT ARE CORRECT OR NOT AND IF I M USING WIFI THEN I WILL PLACE MY ROUTER OR PHONE IN A NETWORKABLE AREA SO THAT THERE WILL NOT A NETWROK ISSUE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.START BLUETOOTH FROM SETTINGS.
2.IF IT'S EARLIER PAIRED THEN I HAVE TO JUST CLICK ON MY SPEAKER NAME AND IF IT IS NOT PAIRED EARLIER THEN I WILL CHECK DEVICE IN 'AVAILABLE DEVICE' SECTION.
3.IN 'AVAILABLE SECTION' I WILL PRESS ON MY SPEAKER DEVICE AND THEN PRESS ON PAIR.

What according to you makes you a good candidate for customer service or technical support job? | FIRSTLY, WHO UNDERSTAND THE QUERY OF CUSTOMER WHAT PROBLEM OR ISSUE CUSTOMER IS FACING AND RESPONSE ACCORDING TO CUSTOMER PROBLEM
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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