Subject: Tech Support Candidate - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Mar 2022 23:52:26 -0500

| | Tech Support Test

Name | Priyanka Kumari
E-mail | [email-masked]
Phone Number | (843327) 8340727798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sitamarhi, Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will restart my computer first.
Because many basic problems can be solved simply by restarting the device.
When you restart the device it clears caches.then you can easily do your work.

2. Then I will make sure that the internet connection is working properly or not.

3. After that I will check if the website (www.ndtv.com) is down for everybody or just me

4. If there will be any problem doing all the steps,
I will fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First swipe down from the top of the screen.

2. Then touch and hold Bluetooth.

3. After that tap on pair new devices and if you don't find pair new device then check under available devices.

4.After that tap the name of the Bluetooth device you want to pair with your device.

5. When your phone and Bluetooth device are connected.the device shows as connected.

What according to you makes you a good candidate for customer service or technical support job?

I think i am a good candidate for technical support job because I have technical skills,problem solving skills.And i consider myself as a very focused person and i always work towards my goals in very afficient manner.
I am a team player and very optimistic in tough times.also i am a quick learner.
Thanking you.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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