Subject: Daily performance summary for LiveSalesman team for Mar 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 52 | 8 | 60
Faisal Abdullah | 0 | 0 | 40 | 3 | 43
Naji Shabanh | 0 | 5 | 6 | 1 | 12
Malek Hosan | 3 | 0 | 0 | 0 | 3
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 10 | 18 | 2 | 30
Ali Ibraheem | 0 | 2 | 7 | 4 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 4 | 7 | 3 | 14
Hasan Nour | 0 | 5 | 0 | 0 | 5
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 1 | 15 | 10 | 26
Mohiuddin Lsm | 0 | 16 | 17 | 2 | 35
Abdullah Otaibi | 0 | 0 | 9 | 1 | 10
Jaber Almarri | 0 | 0 | 23 | 1 | 24
Khaled Sufian | 0 | 0 | 1 | 0 | 1
Rayan Suliman | 0 | 0 | 10 | 1 | 11
Sultan Motawa | 0 | 0 | 13 | 0 | 13
Grand Total | 3 | 43 | 218 | 36 | 300

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 34
| Delivery Related | (blank) | 5
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 11
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
Customer Services Total | | | 61
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | (blank) | (blank) | 3
PreSales | | (blank) | 4
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 1
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 2
| | Product Specification | 5
PreSales Total | | | 17
Grand Total | | | 82

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Grand Total | 1 | 1 | 1 | 0 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 13 | 12 | 4 | 9 | 4 | 22 | 64
Ali hazzaa | 10 | 8 | 5 | 6 | 8 | 18 | 55
Naji Shabanh | 7 | 0 | 3 | 2 | 1 | 5 | 18
Malek Hosan | 4 | 7 | 4 | 1 | 8 | 5 | 29
Mohiuddin Lsm | 11 | 5 | 3 | 5 | 7 | 4 | 35
Doaa Almutawa | 10 | 17 | 8 | 14 | 3 | 9 | 61
Asma Alotaibi | 33 | 6 | 7 | 3 | 7 | 6 | 62
Jaber Almarri | 3 | 0 | 0 | 1 | 0 | 1 | 5
Rayan Suliman | 2 | 0 | 0 | 1 | 0 | 4 | 7
Alhamzi Mohammed | 1 | 2 | 0 | 0 | 0 | 1 | 4
Mohad Kmali | 5 | 3 | 3 | 0 | 0 | 1 | 12
Mohammed Ali | 1 | 0 | 2 | 1 | 1 | 0 | 5
Abdullah Abuthnain | 1 | 1 | 0 | 0 | 2 | 0 | 4
Khaled Sufian | 0 | 0 | 1 | 0 | 1 | 0 | 2
Faisal Abdullah | 5 | 0 | 2 | 1 | 1 | 0 | 9
Abdallah Ahemad | 8 | 2 | 1 | 3 | 0 | 0 | 14
Ali Ibraheem | 5 | 5 | 1 | 1 | 0 | 0 | 12
! Hassan Saeed | 0 | 2 | 7 | 0 | 0 | 0 | 9
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 120 | 70 | 51 | 48 | 43 | 76 | 408

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 6 | 1 | 0 | 0 | 0 | 2 | 9
Asma Alotaibi | 0 | 0 | 1 | 1 | 0 | 2 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 2 | 4
Hasan Nour | 7 | 1 | 1 | 0 | 1 | 1 | 11
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 1 | 0 | 0 | 0 | 1 | 4 | 6
Ali hazzaa | 2 | 0 | 1 | 1 | 0 | 1 | 5
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Naji Shabanh | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 18 | 2 | 5 | 3 | 4 | 14 | 46

Please feel free to reach out for any further clarifications.