Subject: Daily performance summary for LiveSalesman team for Mar 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 14 | 0 | 0 | 16
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 18 | 0 | 0 | 0 | 0 | 18
Jok Kuol | 13 | 1 | 26 | 0 | 6 | 46
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 4 | 21 | 0 | 15 | 40
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 7
Ahmed Omer | 0 | 7 | 24 | 0 | 0 | 31
Aws Adra | 0 | 2 | 34 | 0 | 0 | 36
Raghwendra Pratap Singh | 0 | 2 | 22 | 0 | 6 | 30
Waseem Ahemad . Khan | 0 | 2 | 32 | 0 | 5 | 39
Amir Aziz | 0 | 0 | 0 | 14 | 0 | 14
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 38 | 20 | 173 | 14 | 32 | 277

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 9
| | Partial Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 44
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
No Answer | (blank) | (blank) | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 20
| Other Enquiry | (blank) | 10
| | Promo Code | 1
| | Store Availability | 10
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 21
PreSales Total | | | 67
Grand Total | | | 117

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 1 | 0 | 1 | 1 | 1 | 5
Jok Kuol | 13 | 2 | 0 | 1 | 0 | 0 | 16
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 9 | 5 | 0 | 0 | 0 | 0 | 14
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 4 | 2 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 0 | 6 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 17 | 1 | 2 | 1 | 1 | 52

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 2 | 0 | 3 | 0 | 14 | 21
Alhamzi Mohammed | 6 | 0 | 7 | 0 | 3 | 9 | 25
Ahmed Omer | 12 | 3 | 1 | 5 | 0 | 8 | 29
Waseem Ahemad . Khan | 8 | 4 | 0 | 3 | 6 | 9 | 30
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 0 | 0 | 3 | 8
Abu Sufian | 2 | 1 | 1 | 0 | 5 | 10 | 19
Mohammed Ali | 0 | 1 | 0 | 0 | 4 | 3 | 8
Raghwendra Pratap Singh | 1 | 1 | 1 | 1 | 0 | 1 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 3 | 0 | 2 | 1 | 0 | 0 | 6
Grand Total | 40 | 13 | 12 | 13 | 18 | 59 | 155

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 1 | 1 | 1 | 10 | 15
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 5 | 0 | 0 | 1 | 0 | 3 | 9
Jok Kuol | 2 | 0 | 0 | 1 | 0 | 3 | 6
Ahmed Omer | 2 | 1 | 0 | 1 | 0 | 2 | 6
Alhamzi Mohammed | 4 | 0 | 0 | 2 | 0 | 4 | 10
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 2 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 3 | 4
Seeta Kunwar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 4 | 1 | 8 | 1 | 28 | 59

Please feel free to reach out for any further clarifications.