Subject: Tech Support Candidate - Prosenjit Biswas
From: Prosenjit Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Mar 2022 11:29:42 -0500

| | Tech Support Test

Name | Prosenjit Biswas
E-mail | [email-masked]
Phone Number | (+91) 8961407649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services pvt ltd. | IT Consultant | Till continue | 21000
Previous Employer 1 | SHRO Systems | System Administrator | 10th august,2021 | 17800
Previous Employer 2 | CMS IT Services pvt ltd. | System Administrator | 31st March, 2021 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting the device. if that is not worked then i will run the below troubleshooting steps , like-

* 1st, I will checked the internet connection is properly worked or not.

* Then go to the internet settings option and clears caches, also re-load the web page.

* If still its not work i will check the same link in a different browser.

* Also i will add the link in internet option - manage site.

* some time if we clear SSL in internet option , it will help.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect a Bluetooth speaker 1st we open the Bluetooth option in my mobile then power on the Bluetooth speaker, then search the speaker name in my phone (Avilable bluetooth devices), then paire the device with my mobile and play.

What according to you makes you a good candidate for customer service or technical support job?

1st, I believe in myself for a good technical person and i love to help users for any kind of IT related issues.

2nd, If users came to me for any IT related help, then we identified customer need & wants, I will try to understand the exact issue like, when the issue was started, last time when its working, others users are facing the same issue or not.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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