Subject: Tech Support Candidate - Pranjal Chauhan
From: Pranjal Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Mar 2022 10:10:05 -0500

| | Tech Support Test

Name | Pranjal Chauhan
E-mail | [email-masked]
Phone Number | (+91) 6396382241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bijnor (up West)but my relatives live in greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ms office Suite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.firstly i can reload the site 2-3 times
2. If not Check this site from any other web browser
3.if not clear unwanted running program and try to clear cache memory and trying again
4.sometimes site can show green colour lock that means site can't be secure in this condition we can give the permission to running
5.check internet connectivity again
6. Waiting for sometime there is some server issues

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open Bluetooth option on your phone
2.open power option "on" in speaker for connecting
3.check device name on your phone
4.pairing option is given then click ok
5. Device get pairing

What according to you makes you a good candidate for customer service or technical support job? | According to my qualification and technical background .I considered myself as a suitable candidate for the position of technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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