Subject: Tech Support Candidate - Kumar Vikash
From: Kumar Vikash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Mar 2022 04:53:57 -0500

| | Tech Support Test

Name | Kumar Vikash
E-mail | [email-masked]
Phone Number | (+91) 7261886619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will my computer is connected to the internet  or not if it is not connected we ensure its connected

If we getting error after we connected to internet then we
Troubleshoot the network setting of our computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first switch on the Bluetooth device we want to connect
2.open Bluetooth setting of our mobile phone
3.click on add a new device
4.select the device name we want to connect
5.the mobile will ask for pair with a code we have to click on pair
6.done

What according to you makes you a good candidate for customer service or technical support job?

I am currently doing a technical IT support course by Google from Coursera so  I am very good candidate for this role
I am very hard-working and my work will contribute in the organizations development

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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