Subject: Tech Support Candidate - Prabhat Ranjan Shahi
From: Prabhat Ranjan Shahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Mar 2022 01:22:20 -0500

| | Tech Support Test

Name | Prabhat Ranjan Shahi
E-mail | [email-masked]
Phone Number | (+91) 7974330090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gopalganj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Power Control Technology | Service Engineer | Sep 2021 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Let’s Figure out where the problem is
With little work, we can narrow down the cause of the problem.
Open a new tab and check to see if you can load another website like google.com or some other.

> if you can open another site, so the problem only happen with certain website.

If you see any of these error messages, it might just be problem with Firefox’s cache:

> The connection was interrupted
> The Connection was reset
> The connection has timed out

Try clearing Browser cookies and cache

Follow these steps and reload the website you’re having problem with.

>Click on the menu button to open menu panel.
>Click History and select Clear recent History.
>In the Time Range to clear drop down, and select everything.
>Below the drop-down menu, select both cookies and cache. Make sure other items you want to keep are unselected.
>Click Ok
>
>

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- First place the bluetooth device on pairing mode.

2- On Your phone open the Setting app.
3- Select Bluetooth
4- Ensure bluetooth is switched on. If the Bluetooth toggle switch green, Bluetooth is enabled, and if not click on toggle to switch on the bluetooth.
5- Scroll down to Other device and look for Bluetooth speaker on the list. Be patient, as it take a moment to show up.

Note:- Make sure bluetooth speaker is in pairing mode during this time.

For enable pairing mode in bluetooth speaker we have to follow

Press and hold the power button after turning on speaker press and hold pairing button

What according to you makes you a good candidate for customer service or technical support job? | "I have worked hard in previous jobs to develop specific and necessary soft skills. I am a highly organized person, which makes me a great choice to manage an executive's calendar. I am extremely personable, so I feel confident handling phone calls and email correspondence. I am also very adaptable. If the executive has a sudden change of plans, I will quickly and confidently handle all the updates to their schedule."
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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