Subject: Daily performance summary for LiveSalesman team for Mar 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Mar 2022 09:02:33 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 15 | 7 | 36 | 0 | 0 | 58
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 1 | 9 | 0 | 9 | 20
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 11 | 0 | 16 | 0 | 8 | 35
Abu Sufian | 0 | 5 | 57 | 0 | 0 | 62
Ahmed Omer | 0 | 10 | 43 | 0 | 0 | 53
Alhamzi Mohammed | 0 | 3 | 23 | 0 | 0 | 26
Waseem Ahemad . Khan | 0 | 8 | 9 | 0 | 2 | 19
Amir Aziz | 0 | 0 | 0 | 10 | 0 | 10
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 30 | 34 | 193 | 10 | 19 | 286

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 14
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 8
| | Delivery Status | 46
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 77
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 2
| | Product Specification | 74
PreSales Total | | | 83
Grand Total | | | 166

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 2 | 0 | 4 | 1 | 0 | 1 | 8
Jok Kuol | 6 | 1 | 1 | 0 | 0 | 0 | 8
Ankit Kumar | 3 | 0 | 4 | 0 | 0 | 0 | 7
Malek Hosan | 5 | 3 | 3 | 0 | 0 | 0 | 11
Mohammed Ali | 0 | 8 | 2 | 0 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 15 | 5 | 0 | 0 | 0 | 0 | 20
Syed Ataullah | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 37 | 17 | 14 | 1 | 0 | 1 | 70

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 1 | 2 | 3 | 3 | 15 | 30
Alhamzi Mohammed | 3 | 1 | 9 | 0 | 3 | 6 | 22
Ahmed Omer | 16 | 2 | 4 | 2 | 1 | 8 | 33
Waseem Ahemad . Khan | 10 | 1 | 1 | 1 | 2 | 10 | 25
Jok Kuol | 2 | 0 | 1 | 0 | 0 | 3 | 6
Mosab Mohammed Abdalla Nasreldin | 10 | 1 | 0 | 0 | 1 | 2 | 14
Mohammed Ali | 1 | 0 | 0 | 1 | 6 | 5 | 13
Abu Sufian | 7 | 3 | 0 | 6 | 1 | 11 | 28
Raghwendra Pratap Singh | 1 | 2 | 0 | 1 | 1 | 2 | 7
Aws Adra | 1 | 1 | 1 | 1 | 0 | 0 | 4
Grand Total | 57 | 12 | 18 | 15 | 18 | 62 | 182

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 1 | 2 | 1 | 10 | 18
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ankit Kumar | 5 | 1 | 0 | 1 | 1 | 4 | 12
Waseem Ahemad . Khan | 2 | 0 | 0 | 1 | 0 | 3 | 6
Jok Kuol | 2 | 0 | 0 | 1 | 1 | 2 | 6
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 0 | 2 | 5
Ahmed Omer | 0 | 0 | 0 | 1 | 0 | 1 | 2
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 3 | 4
Seeta Kunwar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 2 | 2 | 8 | 3 | 27 | 57

Please feel free to reach out for any further clarifications.