Subject: Tech Support Candidate - SHIVA GUPTA Shiva
From: SHIVA GUPTA Shiva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 12:51:44 -0500

| | Tech Support Test

Name | SHIVA GUPTA Shiva
E-mail | [email-masked]
Phone Number | (+91) 8791008807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INKNOWTECH PVT LTD | NETWORK SUPPORT ENGINEER | CURRENT WORKING |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CONNECTION PING CHECK
2. CLEAR CACHE ND COOKIES

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. TURN ON BLUETOOTH OF DEVICE AND MOBILE PHONE BOTH.
2. CLICK ON THE NAME OF DEVICE.
3. PAIRED.
4. BOTH DEVICE WILL BE CONNECTED.

What according to you makes you a good candidate for customer service or technical support job?

1. MY COMMUNICATION.
2. UNDERSTAND CUSTOMER PROBLEMS AND TROUBLESHOOT ASAP.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |