Subject: Arabic Language Test - ALA AL-Din AL-SHARABI
From: ALA AL-Din AL-SHARABI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 09:40:01 -0500

| | Foreign Language Screening Test

Name | ALA AL-Din AL-SHARABI    /  (0091) 8955595105    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer,

Thank you for contacting us.

Please accept our full apologies for the inconvenience and delay we caused.

We would like to inform you that the delivery team tried to call you on the mobile number registered to deliver your order (6216261269), and called you at (056258215) by our transport partner several times, but there was no response from you.

Please provide us an alternative mobile number as well as the full address (house number, street number, neighborhood name) to be updated with the shipping partner and your order will be delivered as soon as possible and avoid canceling your order.

Thanks for your understanding and cooperation with us.

Feel free to contact us for further assistance.

your friends,
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdu,

Thank you for contacting us.

Please accept our apologies for the inconvenience caused.

Please provide us with a picture of the product so that we can serve you to the fullest.

We look forward to hearing from you.

your friends,
Support Team

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