Subject: English Language Test - Syed Anwar
From: Syed Anwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 09:30:40 -0500

| | Foreign Language Screening Test

Name | Syed Anwar    /  (99068) 56130    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, mr customer. We are sorry to hear that your package that you ordered having order no xxxxxx could not be delivered on time. We regret inconvenience caused due to mismatch in the delivery address which took it longer than expected to deliver your package. However we have resolved the issue and corrected the address on the courier following which your package will be delivered at the earliest time possible. Thanks for your cooperation

Yours thankfully

Syed anwar from babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul. We are sorry to hear that you are facing trouble in the service we provided. We strongly emphasize on delivering the best possible service to every customer. Following your query we have decided to take an immediate action and thus within two days our service provider will come to your house and get you a new cabin installed as per the company policy.
We are sorry to inform you that the replace policy is only valid upto 4 days and thus we are obliged to do our best to get you new cabin installed as soon as possible. However we deeply regret the inconvenience caused

Yours sincerly
Syed Anwar  from teambox

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