Subject: Re: Call center not working
From: Deeksha Dadu <[email-masked]>
To: Release Concierge <[email-masked]>, release <[email-masked]>, Saurabh Dadu <[email-masked]>, Rona Galangi <[email-masked]>
Date: Thu, 10 Mar 2022 14:11:43 +0000

Hi,

We checked; everything seems to be working fine. There were two calls that were missed because the agent in the shift was already on call. The second agent would start the shift at 12pm EST.

Please let me know if you still notice any issue and I will investigate further.

Regards,
Deeksha

________________________________
From: Deeksha Dadu <[email-masked]>
Sent: Thursday, March 10, 2022 7:22 PM
To: Release Concierge <[email-masked]>; release <[email-masked]>; Saurabh Dadu <[email-masked]>; Rona Galangi <[email-masked]>
Subject: Re: Call center not working

Hi,

Checking this right away.

Regards,
Deeksha
________________________________
From: Release Concierge <[email-masked]>
Sent: Thursday, March 10, 2022 7:09 PM
To: release <[email-masked]>; Saurabh Dadu <[email-masked]>; Rona Galangi <[email-masked]>
Subject: Call center not working

I have had clients tell me that this morning they called, pressed one, listened to hold music and then were disconnected. Please investigate and fix!