Subject: DSEA templates for Zendesk and KB
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 10 Mar 2022 13:17:05 +0000

Hi Ashish amd Saurabh,

As discussed earlier today, I'm sending the content for the DSEA auto reply, signature and webform fields in English, German and French below.

  1.  DSEA Zendesk auto reply template when a new ticket is received

  1.  English
Thank you for contacting DSEA Global Support.

This email confirms we have received your request and a Customer Support Representative is working to get back to you with an answer as soon as possible. Your case number is #{{ticket.id}}.

Best regards
DSEA Global Support

  1.  German
Vielen Dank, dass Sie sich an den DSEA Global Support gewandt haben.

Wir bestätigen Ihnen mit dieser E-Mail, dass wir Ihre Anfrage erhalten haben. Ein Mitarbeiter wird zeitnah Ihre Anfrage bearbeiten. Ihre Bearbeitungsnummer lautet # {{ticket.id}}.

Mit freundlichen Grüßen
DSEA Global Support

  1.  French
Merci d'avoir contacté DSEA Global Support.

Cet e-mail confirme que nous avons reçu votre demande et un représentant du service client s'efforce de vous répondre dans les plus brefs délais. Votre numéro de dossier est # {{ticket.id}}.

Meilleures salutations
DSEA Global Support

  1.  Standard DSEA brand signature for all email replies

  1.  English
Best regards
DSEA Global Support

  1.  German
Mit freundlichen Grüßen
DSEA Global Support

  1.  French
Meilleures salutations
DSEA Global Support

  1.  DSEA contact webform fields in the KB

a) English
Submit a request (title)
Name
Email address
Country
Product
Subject
Description
Attachments

b) German
Anfrage einreichen (title)
Name
E-Mail-Adresse
Land
Produkt
Betreff
Beschreibung
Anhänge

c) French
Envoyer une demande (title)
Nom
Adresse e-mail
Pays
Produit
Sujet
Description
Pièces jointes

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
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