Subject: Tech Support Candidate - Pawan Bhardwaj
From: Pawan Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 07:22:10 -0500

| | Tech Support Test

Name | Pawan Bhardwaj
E-mail | [email-masked]
Phone Number | (121001) 8506850052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad sec 50
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sheela foam ltd | L3 desktop support Engineer | 15/03 | 25k
Previous Employer 1 | Clover infotech | L2 desktop support Engineer | 01/4/19 | 17k
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. I will Check the internet connectivity and ip address to the user's system, and then check it by pinging it from the server ,if it's not working then check the site isn't block by administrator , or any type of antivirus.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on the speaker and then I will pair it with the phone's bluetooth
What according to you makes you a good candidate for customer service or technical support job? | Value the customer's time
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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