Subject: English Language Test - Ramu Kumar
From: Ramu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 06:57:42 -0500

| | Foreign Language Screening Test

Name | Ramu Kumar    /  (+91) 9958749806    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Please accept our apologies for the delay in the delivery of your order.

Our courier service has informed us that the address you have provided is incorrect and they are unable to deliver on the provided address.

Please reconfirm your current mailing address for us to deliver the order as soon as possible or for us to look into the issue further.

Regards
Customer Care Team
Bodyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are sorry to hear your dissatisfaction with our product.

We shall happily replace the product with the in the next 24-48 hours.

One of our Service Team member will contact you to process the replacement and to ensure you are satisfied with the replaced product.

Please let us know if our response satisfy your complaint.

Regards
Customer Care Team
Bodyshop

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