Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 10 Mar 2022 04:10:03 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R8PHGE2R01 (Jason ): Chat was handled very well, the customer was just looking at the website and had no questions/queries to ask. 

Chat ID: R8TH1TSEHZ (Harsh ): Chat was handled absolutely well and as per process guidelines. Travel agent's questions were answered however there was no reply after the initial question was answered and then the chat was closed with a proper response. 

Chat ID: R8THNVKY51 (Jason ): Chat was handled well however there was a typo error that needs to be avoided and also please av oid using sent ences like " A crazy world indeed!! instead use better sentences like "pandemic hit the world and so there were many kinds of changes in the way we used to live and there were restrictions imposed to make sure we save ourselves and others". 

Chat ID: R8XI6CQREB (Harry ): Chat was handled perfectly well and answered all customer questions and lead generation details were also captured. 

Chat ID: R8YIAIZMJM (Harsh ): Incomplete chat, the customer left the chat however it was handled absolutely well and all customer's queries were answered and lead generation details were also captured as per the process guidelines. 
name, email p 
No missed/abandoned chats. 

Thanks and Regards 
Amit