Subject: English Language Test - Sakshi Jain
From: Sakshi Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 06:07:53 -0500

| | Foreign Language Screening Test

Name | Sakshi Jain    /  (+91) 8989626824    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I would say. I apologize for the delay in the delivery. Can you confirm me your order number? Then after confirming about the her correct address before confirming I will explain her why it got delayed and after confirming the address and getting the correct address I will process the reshipment.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thank you Abdul for writing back to us and I would like to apologise for the inconvenience caused to you. I would like to ask you to help me with the pictures of the scratches that you can see and also I will forward this issue to the relevant team and help you with this. Also a team member will call you up within 24 hours a a help you with the needful.

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