Subject: English Language Test - Pintu Kumar
From: Pintu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 06:06:00 -0500

| | Foreign Language Screening Test

Name | Pintu Kumar    /  (+91) 7005314875    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

I hope this email finds you good and well.

I would like to inform you that our courier partner tried to deliver your order, however the courier team inform us that the address given by you is wrong.

Kindly revert me back with your correct address, so that I can inform the courier team deliver your order to the correct address.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I hope this email finds you well and good.

I would like to inform you that as per the policies you can claim for refund or replacement of the item during the specified period of time.

I can also offer you 10% refund of the original amount that you paid and you can keep the item.

However if you still wanted for refund or replacement, kindly do revert me in this email so that I can assist with you further with your consent.

Thank you.

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