Subject: English Language Test - Ayushi Dwivedi
From: Ayushi Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 03:47:44 -0500

| | Foreign Language Screening Test

Name | Ayushi Dwivedi    /  (+91) 8737937146    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,
We tried to reach you at the location provided you with your order i.e handbag. Unfortunately our delivery boy was unable to contact you because the address provided by you was wrong. Kindly set and check your delivery location.
Thanking you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Homebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with a new unit or give me my money back.

Abdul.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. *

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