Subject: RE: SLA in the Level 1 RMA Pre-approvals queue
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Thu, 10 Mar 2022 07:29:53 +0000

Great, thank you Ashish! 😊

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: Ashish Dabral <[email-masked]>
Sent: 10. marts 2022 08:29
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: SLA in the Level 1 RMA Pre-approvals queue

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

I have added both groups now. Now we all these groups in SLA polciy

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 10, 2022 12:53:08 PM
Subject: RE: SLA in the Level 1 RMA Pre-approvals queue

Hi Ashish,

Yes please do add them.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C643ed46824f140937d8808da0267997c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637824941253912818%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=qsfgXUqhrJe37D0cD%2FoFF3Sug53%2Frnt5JkXAOv6QO48%3D&reserved=0>
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From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 10. marts 2022 08:20
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: SLA in the Level 1 RMA Pre-approvals queue

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

This is becuase these groups are not added in the SLA Policy. If you allow me to add I can add these both groups.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 10, 2022 12:27:54 PM
Subject: RE: SLA in the Level 1 RMA Pre-approvals queue

Hi Ashish,

The same seems to happen in the DSEA New Tickets queue, the SLA disappears. Could you please check this?

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C643ed46824f140937d8808da0267997c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637824941253912818%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=qsfgXUqhrJe37D0cD%2FoFF3Sug53%2Frnt5JkXAOv6QO48%3D&reserved=0>
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From: Heta Nyrhinen (HNYR)
Sent: 9. marts 2022 08:02
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Subject: SLA in the Level 1 RMA Pre-approvals queue

Hi Ashish,

Could you please check this when you get the chance.

The SLA doesn’t seem to be displayed in the Level 1 RMA Pre-approvals queue. The tickets have SLA before transferred there and again once transferred to another queue, but not while they are in that queue. What could cause this?

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C643ed46824f140937d8808da0267997c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637824941253912818%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=qsfgXUqhrJe37D0cD%2FoFF3Sug53%2Frnt5JkXAOv6QO48%3D&reserved=0>
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