Subject: Re: SLA in the Level 1 RMA Pre-approvals queue
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Date: Thu, 10 Mar 2022 00:28:35 -0700 (MST)

Hi Heta, 

I have added both groups now. Now we all these groups in SLA polciy 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, March 10, 2022 12:53:08 PM 
Subject: RE: SLA in the Level 1 RMA Pre-approvals queue 

Hi Ashish, 

Yes please do add them. 

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

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From: Ashish Dabral <[email-masked]> 
Sent: 10. marts 2022 08:20 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Re: SLA in the Level 1 RMA Pre-approvals queue 

	

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Hi Heta, 

This is becuase these groups are not added in the SLA Policy. If you allow me to add I can add these both groups. 

Regards, 
Ashish Dabral 

From: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 10, 2022 12:27:54 PM 
Subject: RE: SLA in the Level 1 RMA Pre-approvals queue 

Hi Ashish, 

The same seems to happen in the DSEA New Tickets queue, the SLA disappears. Could you please check this? 

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7Cd5508f31a5f24c6e7cec08da02665b70%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637824935901771438%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=LEuPisJKqiu33ijIAY1ZtdUBjYYmLjpzrHfcwUby5UY%3D&reserved=0 ] 

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From: Heta Nyrhinen (HNYR) 
Sent: 9. marts 2022 08:02 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Pritish Nandi (LSM) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: SLA in the Level 1 RMA Pre-approvals queue 

Hi Ashish, 

Could you please check this when you get the chance. 

The SLA doesn’t seem to be displayed in the Level 1 RMA Pre-approvals queue. The tickets have SLA before transferred there and again once transferred to another queue, but not while they are in that queue. What could cause this? 

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7Cd5508f31a5f24c6e7cec08da02665b70%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637824935901927676%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=IjM6nbk8k3VOhF0Au3EAFu9sNrSAXG3VV5SvIUhewYo%3D&reserved=0 ] 

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