Subject: English Language Test - Mohammad Hamzah
From: Mohammad Hamzah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 02:24:48 -0500

| | Foreign Language Screening Test

Name | Mohammad Hamzah    /  (600002) 9962201965    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir,
Thank you for choosing baby shop,the status of the order is in complete till now as we tried deliver the order to the address but we found that there were other people living in the address who rejected the order,so i hope you mention the clear address proof through email we shall deliver as soon as possible sorry for the inconveniences caused
Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning sir,
Thank you for choosing our company,i have registered your problem and I'll send my service team to go through the problem you facing once the inspection is done we'll move forward as per your request sir
Thanking you

| |